Privacy Policy

1. Controller

The controller responsible for data processing on this website is:

Albrecht Services GmbH
Ochsenmattstr. 10
79618 Rheinfelden
Deutschland
Email: info@i-solve.it

Data protection officer. Appointing a data protection officer is currently not legally required under Section 38 BDSG in conjunction with Art. 37 GDPR. Please send data protection enquiries informally to info@i-solve.it.

2. Terms and legal bases at a glance

Personal data means any information relating to an identified or identifiable natural person (Art. 4(1) GDPR) – e.g. name, email address, IP address or details from a contact message.

Unless stated otherwise in the following sections, the processing of personal data is based on one of the following legal bases:

• Art. 6(1)(a) GDPR – your consent (e.g. cookie banner for analytics cookies).
• Art. 6(1)(b) GDPR – pre-contractual measures at your request (e.g. handling a demo request).
• Art. 6(1)(c) GDPR – compliance with legal obligations to which we are subject.
• Art. 6(1)(f) GDPR – our legitimate interests, in particular the secure and stable operation of the website and protection against misuse (e.g. server logs, protection of the demo form).

Where special categories of data or processing operations require a different basis, this is expressly mentioned in the relevant section.

3. Purpose of this website

The website i-solve.it is a marketing website for the product iSolve.IT. It serves to provide information about the product and to enable contact. Reach measurement (Google Analytics 4) only takes place if you expressly consent in our cookie banner – see Section 6.

4. Server logs

When you access this website, technically necessary information is automatically processed by the web server in what are known as server logs. This includes:

• date and time of access
• URL accessed
• HTTP status code
• volume of data transferred
• browser and operating system used (user agent)
• referring URL (referrer), if transmitted
• IP address (truncated or full, depending on configuration)

The legal basis is Art. 6(1)(f) GDPR (legitimate interest in technically secure and stable operation). The data is deleted or anonymised after a maximum of 14 days, unless in an individual case a concrete indication of a legal violation requires longer storage.

5. Cookies & consent

When you first access the website, we display a cookie banner. There you can consent, decline or decide per category. The following categories exist:

• Essential: Stores only your cookie decision itself (local browser storage under the key isolveit-consent-v1). No cookies in the narrower sense, no transfer to third parties. Legal basis: Section 25(2)(2) TTDSG (strictly necessary).
• Analytics: Google Analytics 4 for anonymised reach measurement – see Section 6.
• Marketing: Currently not actively used. Reserved for possible future remarketing functions.

You can change or withdraw your choice at any time by clicking “Cookie settings” in the footer. The legal basis for storage and processing operations that are not technically necessary is Art. 6(1)(a) GDPR in conjunction with Section 25(1) TTDSG (consent).

6. Google Analytics 4 (reach measurement)

If you consent to the Analytics category in the cookie banner, we use Google Analytics 4, a web analytics service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) and Google LLC, USA (“Google”). The processing is carried out on our behalf on the basis of a data processing agreement pursuant to Art. 28 GDPR.

What we do not load until you have consented: As long as you have not given consent, the Google Analytics tag is not loaded – no connection whatsoever to Google servers takes place. We use Google Consent Mode v2 with the default status “denied” for all relevant signals.

What is processed after consent:

• truncated (anonymised) IP address (anonymize_ip: true)
• pages accessed, time spent, approximate location (country/region)
• technical details (browser, operating system, screen size)
• a random client ID assigned by us for session recognition

We have disabled Google signals (cross-device tracking) and advertising personalisation signals (allow_google_signals: false, allow_ad_personalization_signals: false). The data is deleted at Google after 14 months.

Transfer to the USA: A transfer to the USA cannot be ruled out. Google LLC is certified under the EU-U.S. Data Privacy Framework; an adequacy decision of the EU Commission is in place (decision of 10 July 2023). In addition, standard contractual clauses (SCC) are in place.

Legal basis: Art. 6(1)(a) GDPR and Section 25(1) TTDSG (consent). You can withdraw your consent at any time with effect for the future by clicking “Cookie settings” in the footer and deactivating the “Analytics” category. Further information can be found in Google's privacy policy.

7. Server logs (clarification on Section 4)

Even after consent to Google Analytics, server logs remain separate (cf. Section 4) and are not merged with analytics data.

8. Fonts (Google Fonts)

The fonts “Plus Jakarta Sans” and “JetBrains Mono” are self-hosted or embedded locally at build time, so that no connection to Google servers is established when the website is accessed. No IP addresses are transmitted to Google.

9. Contact and demo requests (email via Google Workspace)

If you contact us via the demo request form or by email, the data you provide (e.g. email address, company, content of the message) is processed to handle your request and for any follow-up questions.

Protection against abusive use: To protect the demo form against automated input (bots, spam), we use two server-side measures: an invisible honeypot field that is only filled in by automated scripts, and a short-term, IP-based rate limit (60 seconds per sender address). For this purpose, the IP address is held only transiently in memory and is not stored permanently. The legal basis is Art. 6(1)(f) GDPR (legitimate interest in protecting our systems).

Email infrastructure (Google Workspace): Emails you send to our address info@i-solve.it – as well as the notification emails triggered by the demo request form – are received and processed in a mailbox at Google Workspace operated by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). We have concluded a data processing agreement with Google pursuant to Art. 28 GDPR (“Google Cloud Data Processing Addendum”).

Transfer to the USA: A transfer to the USA cannot be ruled out in the context of operating Google Workspace. Google LLC is certified under the EU-U.S. Data Privacy Framework; an adequacy decision of the EU Commission is in place (decision of 10 July 2023). In addition, standard contractual clauses (SCC) are in place. Further information can be found in Google's privacy policy and in the Google Workspace Data Processing Amendment.

Legal basis: Art. 6(1)(b) GDPR (pre-contractual measure at the request of the data subject) or Art. 6(1)(f) GDPR (legitimate interest in responding to enquiries). The data is deleted as soon as it is no longer required to fulfil the purpose, but at the latest upon expiry of statutory retention periods.

10. Hosting

This website is hosted on servers of our hosting partner uvensys GmbH in German data centres. A data processing agreement pursuant to Art. 28 GDPR is in place with the hosting provider. No transfer to third countries takes place in the context of hosting.

11. Recipients of the data

Personal data is only passed on to third parties if this is necessary for the performance of a contract, if we are legally obliged to do so, or if you have expressly consented in advance. Processors (e.g. hosting, email delivery) are contractually bound pursuant to Art. 28 GDPR.

12. Transfer to third countries

A transfer of personal data to third countries outside the EU/EEA takes place in the context of the following processing operations:

• Google Analytics 4 – only after consent in the cookie banner (see Section 6).
• Email processing via Google Workspace – for incoming contact and demo requests as well as responses (see Section 9).

In both cases, the transfer is based on the adequacy decision of the EU Commission regarding the EU-U.S. Data Privacy Framework (decision of 10 July 2023) as well as supplementary standard contractual clauses (SCC). No further transfer to third countries takes place.

13. Your rights

You have the following rights:

• access to the data stored about you (Art. 15 GDPR)
• rectification of inaccurate data (Art. 16 GDPR)
• erasure (“right to be forgotten”, Art. 17 GDPR)
• restriction of processing (Art. 18 GDPR)
• notification of rectification, erasure or restriction to all recipients to whom your data has been disclosed (Art. 19 GDPR)
• data portability (Art. 20 GDPR)
• objection to processing (Art. 21 GDPR)
• withdrawal of consent given, with effect for the future (Art. 7(3) GDPR)
• lodging a complaint with a supervisory authority (Art. 77 GDPR). Responsible is, among others, the State Commissioner for Data Protection and Freedom of Information of Baden-Württemberg.

To exercise these rights, an informal notice to info@i-solve.it is sufficient.

14. No automated decision-making

On this marketing website, no automated decision-making within the meaning of Art. 22 GDPR, including profiling, takes place. In particular, neither the server logs nor the demo request form lead to a decision that produces legal effects concerning you or similarly significantly affects you.

15. Security

This website is delivered over a TLS-encrypted connection (HTTPS). We take appropriate technical and organisational measures to protect your data against accidental or intentional manipulation, loss, destruction or against access by unauthorised persons.

16. Changes to this privacy policy

We reserve the right to adapt this privacy policy so that it always complies with current legal requirements or to implement changes to our services. On your next visit, the then-current version applies.