Employees ask in chat or their messenger. The AI answers, handles routine tasks after approval, or hands a clean ticket to IT.
Built from the real day-to-day IT of a German mid-sized company — with a focus on GDPR, self-hosting, and fast adoption.
What iSolve.IT achieves day to day, measured at customers in the German-speaking mid-market.
The AI solves three out of four requests on its own. No ticket, no waiting line.
Instead of hours in the ticket queue. The AI answers in seconds, the team follows within minutes.
Even at night, on weekends, and when no one from the IT team is online. Without an on-call rota.
Four steps that run in the background — to the user, it all feels like a normal conversation.
In Microsoft Teams, Slack, Zulip, or the web chat. In natural language, the way they'd ask a colleague. No form, no ticket number, no template.
The AI reads the knowledge base, checks systems (MS 365, AD, Jamf, VPN, printers) and identifies the real problem, or asks follow-up questions when context is missing.
Standard changes are prepared and wait for approval from the responsible person. Four-eyes principle by default. Nothing hidden, everything traceable.
Every request, every answer, every action, every approval lands in the audit-ready log. GDPR-compliant, ISO 27001-ready, exportable to your SIEM systems.
Six core features. One system. Click a tile for details.
Answers in Microsoft Teams, Slack, Zulip, Telegram, or the web chat — right where employees already are.
System profile, knowledge base, and live status. The AI solves with real company context, not generically.
Every solved case becomes an anonymized draft article. One click to approve.
Passwords, groups, licenses, accounts. Four-eyes principle by default, documented in the audit log.
Role templates orchestrate all systems in one go. Reversible in two phases.
Microsoft 365 every 5 minutes. Your own applications via HTTP/TCP/UDP. Even behind the firewall.
The three things iSolve.IT does day to day for your IT team – with governance and an audit log built right in.
Employees ask directly in the web chat and in the messenger they already use – in Teams, Slack, Zulip, Telegram, and Rocket.Chat. The AI answers in the stream, in a fitting tone, and stays on topic. It solves known questions instantly, and with every clarified case the knowledge base gets better.
Standard changes aren't explained but executed: groups, licenses, passwords, and on- and offboarding across Microsoft 365, Google, Exchange, Active Directory, Linux, Synology, Adobe, Jira, Jamf Pro, Slack, and Zulip. It's secured by four-eyes approval, M-of-N, strict mode, and the owner fast-track. A complete audit log provides the compliance foundation from day one.
When a human needs to take over, no empty ticket is created. iSolve.IT turns the conversation context into a structured ticket – with title, description, to-dos, ownership, and a link to the original conversation. Inactive conversations are closed without creating a ticket, so the queue stays clean.
We'll show you iSolve.IT live in your environment, advise you on the setup, and connect your existing systems. You'll hear from us within 24 hours.
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