All software features are included in every paid plan. What's added in Enterprise are exclusively services with real per-customer effort — no artificial feature gating.
All prices plus VAT. · With self-hosting −15% off the listed price (does not apply to Pilot).
Try it, no card. 30 days of cloud, all features.
For small IT teams and lean setups.
or 339 € / mo when self-hosting
For growing teams that expect more support and workshops.
or 509 € / mo when self-hosting
For large organizations with their own requirements.
All software features are available in every paid tier. What's extra in Enterprise are things with real per-customer service effort.
| Pilot | Starter | Professional | Enterprise | |
|---|---|---|---|---|
| Scaling | ||||
| Employees | ≤ 20 | ≤ 50 | ≤ 200 | 200+ |
| Term | 30 days | monthly/yearly | monthly/yearly | contract |
| Features | ||||
| All 7+ provider integrations | ||||
| All 5 messenger channels (Teams, Slack, Zulip, Telegram, Rocket.Chat) | ||||
| Knowledge base + solution review | ||||
| Live status Microsoft 365 + business applications | ||||
| Role templates for on-/offboarding | ||||
| Governance & security | ||||
| Four-eyes principle + owner fast-track | ||||
| M-of-N + strict mode + allowlist mode | ||||
| Audit log retention | 14 days | 90 days | 12 months | configurable |
| SSO (SAML 2.0 / OIDC) | ||||
| Multi-environment (test + prod) | ||||
| Operation | ||||
| Cloud operation in Germany | ||||
| Self-hosting | ||||
| Support & service | ||||
| Support | Email best-effort | Email Mon–Fri | Prioritized (4 h Mon–Fri) | Premium (1 h, phone) |
| Onboarding workshop | 4 h included | individual | ||
| SLA with uptime guarantee | ||||
| Dedicated customer success manager | ||||
| Custom DPA / legal adjustments | ||||
You decide. After 30 days your pilot access pauses automatically – without anything being charged (we don't ask for a credit card). If you want to continue, you pick a plan, keep your data, and carry on seamlessly. Walking away costs nothing and is possible at any time.
No. All prices are net prices plus statutory VAT (19% in Germany).
We count employees who actively use iSolve.IT – i.e. accounts that have made requests or approved actions. Inactive accounts don't count. You can see the current figure in the admin area at any time. If you need the next tier, we talk first – we don't lock anyone out for exceeding a tier.
iSolve.IT uses Google Cloud Vertex AI (EU region) for AI calls. In Starter and Professional, typical usage is included – we rely on fair use instead of artificial token limits. In the admin area you see every AI call transparently with tokens, model, and cost. In case of extreme usage we talk to you before anything escalates.
Yes. Monthly subscriptions can be cancelled at the end of the month, yearly ones at the end of the term. You can export the content processed in the tenant (knowledge articles, tickets, audit log, AI cost history) until the cancellation takes effect.
You run the containerized application on your own infrastructure. We provide the container image, updates, and support; you're responsible for hosting, backup, and availability. In return you save 15% compared to the cloud price. Self-hosting isn't available in the pilot – we want to keep 30-day trials free of any setup hurdle.
Upgrades are possible at any time with immediate effect – we only bill the difference for the current period. Downgrades take effect at the end of the respective term (month or year).
We'll show you iSolve.IT live in your environment, advise you on the setup, and connect your existing systems. You'll hear from us within 24 hours.
We use your data solely to process your request.