TODAY WITHOUT iSolve.IT
- "My internet isn't working." – with no further details
- Onboarding by checklist, system by system, by hand
- The same password resets and group requests, every day
- Tickets without context, constant follow-up questions
For IT teams
From now on, the busywork is done by the AI.
iSolve.IT intercepts the same recurring requests, carries out standard changes after your approval and only forwards to you what truly belongs in your hands – but then with all the context.
Four-eyes principle · strict mode · complete audit log
HERE'S WHAT IT LOOKS LIKE
A chat becomes – a clean ticket.
When you have to step in, there's no empty request saying "it doesn't work". iSolve.IT delivers a title, description, to-dos, context and a link to the original conversation.
In progress
pre-qualified#2481from chat · today 09:14
VPN drops in home office
Has occurred since the last client update, only over Wi-Fi. LAN works fine. Affects one user, Windows 11.
System profile & live status checked
Proposed solution sent to the user
Awaiting reply
Full conversation context carried over automatically
#2480 · Doneautomatic
Password reset · resolved without a ticket
Standard request resolved
The engine handles routine – you only see the rest.
THE DIFFERENCE
Less small stuff, more real IT work.
What concretely changes for your team when iSolve.IT takes over the first level.
WITH iSolve.IT
- Pre-qualified tickets with title, context and to-dos
- Onboarding across all systems from one role template
- The engine handles standard requests automatically
- Only what truly needs you ends up with you
WHAT YOUR TEAM GAINS
Nine reasons why IT can breathe again.
Only qualified requests
The AI resolves routine questions itself. What reaches you is prepared: with title, description, context and the necessary follow-up questions already clarified – no "it doesn't work" without further details.
On- and offboarding without busywork
A single role template is enough, and accounts, groups, licenses and MDM are created across all systems at once. Offboarding runs reversibly in two phases – instead of a checklist done by hand.
Resolved, not passed on
Password reset, group membership, distribution list or license: iSolve.IT sees recurring requests all the way through – with real company context from the system profile and knowledge base. Resolved, not just answered or parked as a ticket.
Tickets at a glance
When something does become a ticket, it's cleanly structured – as a list or board, movable via drag & drop. Comments automatically go back into the employee's channel.
AI as an active tool
iSolve.IT is not just a filter for end users. Task the AI directly in the chat with an action – create an account, change a group, assign a license – instead of clicking through multiple consoles. From ticket filter to a tool in your own everyday work.
Add on instead of migrate
iSolve.IT doesn't replace your stack; it sits on top of it as a layer and controls the existing systems. No move, no rip-and-replace, no months-long rollout – the landscape stays as it is.
One controlled path to AI
Instead of everyone getting their own AI tool on their own, you get purpose-bound AI access for support – only for IT and office topics, GDPR-compliant and with a complete audit log.
Cost transparency instead of flying blind
Every AI call is recorded with model, tokens and estimated cost. You can see at any time what operation costs – broken down by model, phase and over time, with configurable retention.
In your own house
Self-hosted and single-tenant: a dedicated, containerized installation per customer, no data mixing, credentials encrypted, login via email code. It runs on your side – not in someone else's cloud.
CONTROL STAYS WITH YOU
The AI executes – you decide what's allowed.
Every change goes through your approvals: following the four-eyes principle, role-based and, if you wish, via multi-party approval. Sensitive actions like MFA reset or device wipe are in strict mode by default, and the complete audit log records every step traceably. That way you get the relief of automation without giving up sovereignty over your systems.
- Four-eyes principle
- M-of-N multi-party approval
- Strict & allowlist mode
- Complete audit log
Curious what it looks like for your colleagues? For employees